Welcome To New Author

Jamil "Jim" Maroun's


Pony Express Tech Banner

I believe in doing the right thing and making this a better world. I thrive in fast-paced environments, enjoy working in a team environment, and love to fix problems. Throw me into a department or business in disarray, and I’ll transform it into a productive, structured unit that follows best practices. At the same time, if you put me on an understaffed, high-performing team, I'll have my team’s back and do my part to ensure our team's success.

Enhanced IT Services represents my dedication and commitment to creating solutions for my clients that are cost-effective, efficient, maximize investment, and align with business objectives.

Workflow Best Practices

An organization’s mission statement, goals, and objectives are sources for designing best practice workflows. By leveraging technology, workflows can be performed efficiently and productively, driving the organization to the next level.   

Services Offered

  • SWOT Analysis
  • Existing Workflow Analysis
    • Asses existing workflows to determine if in alignment with achieving organizational goals/objectives.
    • Identify areas of opportunities.
    • Examine customer / client experience.
    • Identify and implement Best Practices.

Microsoft 365 & Teams Configuration & Customization

Services Offered:

  • Identify features of Microsoft 365 & Teams that enhance workflow productivity.
  • Configure and test Microsoft 365 & Teams to ensure efficiency and alignment with workflow objectives.
  • Identify and document best practice workflows for end-users.
  • Data management and OneDrive configuration.

Help Desk Technician

The number one priority of a Help Desk Technician is to reassure the caller that they have reached a competent person who can resolve their issue in a timely manner and then set proper troubleshooting expectations. It’s all about the customer experience.

Services Offered:

  • Best practice identification and implementation.
  • Policy and procedure documentation.
  • Special projects.
  • Ticketing system customization and automation.
  • Software licensing audits.

General IT Skills

  • Azure Cloud Computing
  • Active Directory
  • Network Troubleshooting
  • Windows 10 & 11, OSX and iOS
  • Mircrosoft O365 & Teams
  • Freshservice Ticket Software
  • CrowdStrike
  • McAfee
  • TeamViewer
  • Deconstructing complex software into simple tasks

Soft Skills

  • Analytical
  • Strategic
  • Innovative
  • Workflow analysis & creation
  • Problem Solving
  • Critical Thinking
  • Adaptability
  • Collaborative
  • Project Planning

© Jamil Maroun 2023. All rights reserved.